Commercial Credit Card Authentication - Useful Links

You can generate PIN for your Credit Card by Downloading & Registering Axis Bank mobile app. The step by step process is as given below:

• Step 1: Download & Register Axis Bank Mobile App. To download SMS MBANK to 5676782
• Step 2: Log in to Axis Bank Mobile banking
• Step 3: Go to options & select My Controls
• Step 4: Click on Credit Cards
• Step 5: Click on Set PIN
• Step 6: Enter OTP sent to your registered mobile no. & click on continue
• Step 7: Enter desired 4 digit PIN no. & click on continue
• Step 8: Validate with your mPIN

You can generate PIN for your Credit Card by logging to Internet Banking. The step by step process is as given below:

• Step 1: Visitwww.axisbank.com
• Step 2: Log in to Internet Banking
• Step 3: Go to Accounts & click on My Credit Cards
• Step 4: Click on More Services
• Step 5: Select Credit Card PIN Change
• Step 6: Click on Go
• Step 7: Enter desired PIN number & click on next.
• Step 8: The NETSECURE code for PIN generation of Credit Card will be sent to your registered mobile no.
• Step 9: Enter & click on confirm.

You can generate PIN for your Credit Card by visiting any Axis Bank ATM. The step by step process is as given below:

A) For customers who are generating Credit card PIN for the first time

• Step 1:Insert your Axis Bank Credit Card at any Axis Bank ATM and select “Set PIN” Option on the screen. For first time users the ATM screen will display another screen displaying “Generate OTP” option.
• Step 2: Once card inserted the card number will be captured by the ATM machine but the next screens, you will be prompted to enter account details* (Date of Birth, Card Expiry and registered mobile number) and activation passcode/OTP received on registered mobile number. Enter the activation passcode/OTP as requested.
• Step 3: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.
• Step 4:You shall receive a confirmation message at your registered Mobile number from Axis Bank once your PIN is successfully generated

B) For customers who have generated OTP/ activation passcode and have not generated Credit card PIN

• Step 1: Insert your Axis Bank Credit Card at any Axis Bank ATM and select “Set PIN” Option on the screen. For users who already have an valid OPT received on Registered Mobile number the ATM screen will display another screen displaying “Set pin having an OTP” option.
• Step 2: Customer will be asked to enter the Once activation passcode/OTP which had been received on registered mobile number. Enter the activation passcode/OTP as requested.
• Step 3: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.
• Step 4: You shall receive a confirmation message at your registered Mobile number from Axis Bank once your PIN is successfully generated

Please note:

• To use this functionality, your mobile number and Date of Birth must be registered with us. Please contact your nearest Axis Bank branch for registering these details if not registered already.
• *For Joint account holders, details as per Primary account holder (Date of Birth, Card Expiry and registered mobile number) need to be provided on the ATM screen to set PIN on the Joint account holder.
• Activation pass code/OTP will be received on customer registered mobile number and will be valid for 3 hours or one time usage whichever is earlier

Generating your Credit Card PIN is a 2-step process, which involves the generation of an intermediary Activation Passcode, which can in turn be used to generate your PIN.

Step 1: Getting the PIN Activation Passcode

• Call Axis Bank Customer Care at 1860 419 5555 & 1860 500 5555
• Navigate to Credit Cards → Generate a PIN for Credit Card → Generate an Activation Passcode.
• Validate your Credit Card Number, Expiry date, DOB & Registered Mobile Number

Upon successful validation, you shall receive your PIN Activation Passcode on your registered mobile number. Note that the Activation Passcode is not your Credit Card PIN – it is an intermediary number which is required to generate your Credit Card PIN

Step 2: Using your Activation Passcode to generate your Credit Card PIN

• Call Axis Bank Customer Care again at 1860 419 5555 & 1860 500 5555
• Navigate to Credit Cards → Generate a PIN for Credit Card → I have an Activation Passcode
• Validate your Credit Card Number, DOB, Activation Passcode & Registered Mobile Number

Upon successful validation, you shall be prompted to enter any Credit Card PIN of your choice. You shall receive a confirmation message at your registered Mobile number from Axis Bank once your PIN is successfully generated